Dell Proj Prog Mgmt Consultant in Limerick, Ireland

Project Management Consultant Competitive salary Limerick, Ireland

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the SDS at Dell, we are looking for a Project Management Consultant to join our team in Limerick, Ireland.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live

Key responsibilities

  • Identify & Drive reductions in the IFIR, FIR & MDR incident metrics for specific LOB's & Segments. Provide regions with technical quality direction on system type failures.

  • Analyse, identify & drive actions to eliminate incident deviations from plan. Drive Global Warranty reduction programs.

  • Manage Global & EMEA projects with Tech Support to reduce Parts per Dispatch (PPD) & Dispatch Rate (DR).

  • Manage EMEA wide projects with Tech Support to reduce Repeat Dispatch Rate (RDR) & Customer Replaceable Unit (CRU).

  • Drive Best of Breed (BOB) practices across Service delivery channels to reduce regional variation in metrics.

  • Support Global Finance team in forecasting & reporting EMEA incidents.

  • MDR Line Of Business owner accountability (e.g. Optiplex)

    Essential requirements

  • 5 years experience including project management experience.

  • Strong analytical capability. Data analysis experience along with Green Or Black Belt BPI certification.

  • Demonstrate evidence of driving actions based on data which realized improvements.

  • Demonstrate solid project management skills & ability to work with cross functional teams.

  • Demonstrate ability to influence & work with teams located remotely.

  • Good initiative & ability to identify opportunities for improvement.

  • Strong presentation/communication skills, organizational agility, attention to detail.

    Desirable requirements

  • Strong and proven people management experience.

  • Demonstrated ability to take proven analytical skills to the next level.

  • Call Centre operation experience.

  • Presentation creation and design targeted to the audience.

    Benefits Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

    Closing date: Taking Applications Today!

    Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Job: *Support Services - Project Program Management

Organization: *Global Services

Title: Proj Prog Mgmt Consultant

Location: Europe, Middle East, Africa-IE-Munster-Limerick

Requisition ID: 17000AVI

Other Locations: Europe, Middle East, Africa-SK-BL-Bratislava