The Hertz Corporation German FNOL Agent - Contacts Team in Swords, Ireland

General Responsibilities

Hertz started as a 12 car operation in Chicago in 1918, and has since grown into one of the world’s leading car rental companies with over 9000 corporate and franchise locations throughout approximately 140 countries. The secret of our success is no secret, really - it lies in providing rewarding career paths, fostering personal achievement and celebrating our collective success. Being a world leader takes talent, a clear vision of the road ahead, a driving passion for excellence, but most of all, great people.

Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for a Claims Administrator to join the Claims Administration team of 15.

What is this role all about?

The Claims Administrator is responsible for converting accident reports into insurance cases, review accident reports and key in all information required into the case on the system as per agreed SLA and procedures outlined in the procedure manuals available to maximise First Party or Third Party recovery potential and reduce the risk of a payout.

Primary Duties and Responsibilities

  • Ensure the quality and accuracy of data entry into Strada (or HCM/e if Strada not yet implemented)

  • Ensure timely opening of all files with proper disposition to determine if the file is 1st Party, 3rd Party, or info only (supported by Strada system).

  • Match VDA’s to the claim

  • Once VDA is matched, if 3rd Party, notify the holder of the file of the existence of the new document (Strada diary). If 1st Party, notify the DCU of the existence of a complete file ready for collection by committing the case in Strada.

  • Reply to customers when contact is logged by customer services. Retrieve supporting documents as required.

  • Follow-up with the return location for submission of the E-ARF, pictures and any relevant supporting document when missing.

  • Maintain Strada database of COI accounts (when and where applicable), entering any new accounts and deleting any duplicated records.

  • Ensure corporate standards and procedures as set out in the HCM and Hertz procedures are adhered to.

  • Work towards set productivity and accuracy targets.

  • Any other ad hoc tasks, duties or projects as required.

Essential Requirements

What do we need from you?

  • Previous experience in an office environment working with others desirable

  • Fluency in English & ** – Written & Spoken essential

  • Good understanding or familiarity with Microsoft Office suite of applications

  • Ability to work independently as well as part of a team

We will offer successful candidates who are overseas a relocation package. In return for your hard work and dedication, you will be rewarded with excellent career opportunities, training & development, a range of Benefits and Incentives such as: Canteen, Gym, staff discount programme and many more.

If you believe you have the skills and experience required to succeed within this challenging role in an established organisation please APPLY NOW

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Job ID 139947

# Positions 1

Location IE-Swords

Category Finance

Division HESC - Financial Centre