VMware Business Analyst - SFDC (contract) in Cork, Ireland

Business Analyst • SFDC Service Cloud (3 month contract)

Responsibilities :

• Support global product owners via phone email chat on all things SFDC service cloud

• Collaborate with product owners on requirements

• Work with offshore Team – translating complex business requirement

• Design and solution business requirements •

• Support testing – QA and UAT

• Deliver identified requirement in an agile methodology

• Act as Scrum master - Sprint planning

• Work with IT to address system bugs and develop workaround solution

• Develop user test cases and complete user testing, as required

• Post production support

Requirements :

• BS/BA or equivalent degree in Business or IT

• 6+ years experience in CRM, Service Cloud,.

• Excellent communication skills and attention to detail

• Demonstrate understanding of SFDC Service cloud experience ,Service Console Live agent SFDC Knowledge Lightning experience

• Demonstrate the ability to interpret a business transactional issue and recommend resolution paths

• Must be a self-starter with ability to multi-task to meet support demands

• Hands on experience in Salesforce.com or CRM/PRM applications, and MS Office tools

• Experience in work with Service delivery organisation

• Demonstrate the ability to work with off shore team Dev and QA team

• Agile experience – as scrum master or product owner

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.