Dell Business Operations Senior Analyst in Cork, Ireland

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Business Operations Senior Analyst on our Business Operations team in Cork.

Responsibilities

  • Provides pre-sales and/or post-sales operational support.

  • Manages order fulfilment

  • Researches customer or order problems, and delivers solutions working cross-functionally to resolve.

  • Liaises between the customer/partner and sales organization. Focuses on delivering a positive customer or partner experience.

  • Facilitates product and sales information flow.

  • Drives sales operations process improvements. Serves as interface for order status and handles order escalation and SKU management.

  • May serve as primary interfaces with other internal functions, based on BU and/or regional requirements.

  • May be responsible for influencing sales behavior and capabilities.

  • Actively participates in process improvement programs cross-functionally.

  • Works on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions.

  • Regularly exercises discretion and independent judgment on business matters

Essential Requirements

  • Problem solver

  • Customer focused

  • Detail orientated

  • Ability to multitask

  • Ability to work cross functionally

Benefits

  • We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

  • Closing date: 18th April 2018

Apply now!

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