Bentley Systems Subscription Renewal Representative (Middle East Market) in Dublin 2, Ireland

Location: Dublin

Contract : Permanent

Position Summary:

The Subscriptions Renewals Organization is a key component to Bentley's overall sales strategy. Our mission is to deliver exceptional financial results, measured in high subscription retention rates, by providing outstanding sales and service activities to our Bentley resellers and user base. We accomplish this task through flawless execution, operational innovation, and by enabling a culture of success where people develop and flourish. Bring your successful track record in recurring revenue generation and operations experience to Bentley in this key contributor role as a Subscription Renewal Representative for the Middle East market within our EMEA Subscription Renewals Team.

Your Day to Day:

  • Maximize the Bentley revenue within your market while ensuring ongoing account retention, by managing a designated portfolio of accounts to ensure annual contract renewals.

  • Achieve quarterly and annual targets related to retention and product expansion for your market.

  • Maintain an appropriate level of product knowledge for all infrastructure industry segments and server applications.

  • Sell the value of the Bentley SELECT and Open Access maintenance program.

  • Promote and deliver subscription program services to Bentley users with a focus on user retention.

  • Investigate and resolve subscription-related queries through Bentley Systems International via telephone, email, or other means.

  • Facilitate effective communication between multiple departments to complete subscription-related requests.

  • Provide an exceptional level of customer service to existing account base.

  • Pro-actively contact high priority users from existing subscriber base.

  • Identify and distribute product sales leads to Bentley Sales colleagues.

  • Update/maintain user and contract information in the Customer Relation Management system.

  • Perform other operational or administrative activities as required.

What you bring to the team:

  • 2 years+ experience in Operations / Renewals in the IT Industry.

  • Fluency in English language skills required. A second language is preferable.

  • A strong preference for experience working with the Middle East market.

  • Bachelor’s degree in related field or equivalent career experience desirable.

  • A proven track record of meeting and exceeding revenue goals in Software Renewals Subscriptions and/or Operations Management capacity.

  • A results-focused individual, self-motivated and with clear goals, who can use these traits to adopt a team approach to best-in-class user service.

  • Articulate in both verbal and written communication.

  • Able to consult with subscribers on solution building in a user-focused manner to deliver exceptional customer service.

  • Possess a strong sales operations / sales process discipline and knowledge of SAP (CRM and/or ERP).

  • Business experience in Software-as-a-Service a plus.

We Offer:

  • Competitive Salary and excellent benefits.

  • Collaborative and cooperative working environment.

  • City Center location with excellent transport links.

  • Being part of the world-leading software company providing solutions for architecture, engineering and construction.

  • You have the opportunity to work within a multi-lingual and diverse international environment.