Globoforce, Inc. Billing Administrator in Dublin, Ireland

Location: Globoforce, 19 Beckett Way, Parkwest Business Park, D. 12. Our modern offices are easily accessible by Car, Rail (6 minutes from Park West & Cherry Orchard station), Bus, LUAS and close to shops, restaurant, Gym etc.

Overview of the role:

  • We are excited to be growing our team and to welcome a Billing Administrator to join a team of three, and be part of a larger team of ten, spread across collections and billing. This is a new role, reporting to the Billing Team Lead

Systems Used:

  • Epicor, Microsoft Excel PowerPoint, Word. Various internal communication tools etc.

About your role:

  • This is a great opportunity to work with a high performing Billing team and a supportive AR Manager. It’s is a very hands-on role. You will be responsible for weekly billing activities, meeting successful month end close targets and non-negotiable deadlines.

Here's just some of what you will be doing;

  • Create client checklists monthly to ensure billing activities are completed correctly and in a timely manner.

  • Creating Invoices and credit notes in a timely manner.

  • Report on key billing deliverables and metrics. (e.g. invoices raised, volumes handled, number & types of queries etc.)

  • Conduct ad-hoc analysis. Help us determine things such as root cause analysis, trends and increased periods of activity.

  • Monitor all data management requests and complete them, for billing purposes.

  • Monitor any bulk loading of sales orders, ensuring they are billed on time.

  • Become involved in various billing projects g. implementation of in house billing system etc.

  • Identify any process gaps. Implement changes to ensure invoices are raised correctly.

  • Develop procedural manuals and documentation.

  • Partner successfully with finance teams, internal stakeholders and external customers, to deliver a first-class billing service.

  • To provide cover for uploading client orders when required.

  • Any other ad-hoc duties that may be required from time to time.

Skills and Experience

  • IATA (qualified or part qualified) or similar finance qualification.

  • Experience with ERP or Accounting Systems.

  • 1 – 3 years’ experience, in a similar role, working to deadlines and targets.

  • Experience working in manual billing environments.

  • Highly proficient in Excel with strong knowledge of MS Office.

  • Excellent attention to detail.


  • The role has key busy periods around our billing calendar where extra effort will be required to complete the billing cycle.

  • It will also have periods where planning and preparation work are required to make sure the next billing cycle will operate as efficiently as possible.

  • Flexibility to work additional occasional hours (as needed) is required in this role. That flexibility will be returned by Globoforce as we place great emphasis on Work Life Balance.


  • Globoforce offer a whole host of perks. Come learn more here;

  • Your success in this role really matters to us. You will be offered regular coaching and 1-1’ sessions, quarterly training plans, access out our Global online learning tools, and much more, to help you succeed in the role, and in your career.

We regret we cannot offer work permits or sponsorship for this role.

External Company Name: Globoforce, Inc.