Tableau Software Cloud Operations Analyst, Graduate or Senior in Dublin, Ireland

Cloud Operations Analyst, Graduate or Senior

Department: Operations

Location(s): Dublin, Ireland

Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. But don’t take our word for it—read what analysts like BARC and Gartner have to say about us. (Spoiler: You’ll find terms like “Leader” and “#1.”)

Tens of thousands of companies and organizations have chosen Tableau. From the executive suites of Fortune 500 companies to the jungles of Central America, from immunology research labs to high school robotics club meetings, our software can be found anywhere people have data and questions. Additionally, journalists, bloggers, and major media web sites have embraced our free product, Tableau Public, for its ability to help them share data online in the form of interactive visualizations. Check out all of our products at: www.tableau.com/product-tour at http://www.tableausoftware.com/product-tour .

Tableau’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.

To learn more about Tableau’s mission, please visit: http://mission.tableau.com at http://mission.tableausoftware.com.

Description

What you’ll be doing…

As a Cloud Operations Analyst / Service Operations Center Analyst, you will proactively monitor production and pre-production environments within our 24x7 SaaS/Hosted business, resolving immediate issues according to run books and documented processes.

You will drive incident management during planned and unplanned outages ensuring resolution, escalation, and communication processes are followed.

After your initial on-boarding and training period, the work pattern for this role, will include every weekend but on a four day per week basis from 6am - 4pm

Some of the things you'll be working on include…

  • Provide 24x7/365 rotational support of production systems & services

  • Respond to monitoring alerts and issues across a variety of cloud services.

  • Manage technical issues and escalations.

  • Manage communication between stakeholders and engineers during global incidents.

  • Consult with teams to ensure reliable detection and auto-remediation of their services.

  • Contribute to the next generation of monitoring and alerting requirements and systems.

Who are you…

  • Experienced. Experience in a Server Operation Center (SOC), Network Operation Center (NOC), IT Operations, Helpdesk, or a Technical Support role. Experience working in cloud and hybrid environments.

  • Domain. You have working knowledge of Unix/Linux and Windows Server. You have practical experience with databases, server applications and infrastructure architecture. Practical coding/scripting experience, preferably in python. ITIL Foundations certification is desirable.

  • Service Minded. You deliver customer support like you expect to receive it; with excellence.

  • Excellent Communication. You know what to say and more importantly, how to say it.

  • Performer. You can easily work independently, exercise good judgment, and apply specialized knowledge to a variety of situations. You're extremely detail-oriented. You also work well as part of a team

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

*LI-TH1