The Hertz Corporation Collections Agent French Market in Dublin, Ireland
Do you have confidence when discussing late payments? Are you able to put your point across clearly and concisely? You have a primary focus within this role, it's to collect any monies owed to our business. This will need to be handled in a sensitive manner and with the skills required.
We need a quick learner with the desire to deliver exceptional service levels, with an eye for detail and who has the ability to think and act independently!
Our European Service Centre office based in Swords Dublin employs approximately 900 people with over 29 different nationalities and we’re currently looking for a French speaking Credit Collections Agent / Accounts Receivable Specialist to join the Credit team of 70 employees.
What you'll do
As a French Speaking Credit Collections Agent / Accounts Receivable Specialist Collections Agent you will reduce & control the amount of overdue invoices in the portfolio of accounts assigned as well as to provide service excellence to customers by handling account queries regarding rental charges.
Work portfolio of assigned accounts by contacting customers to ensure monies due are collected in a timely manner.
Achieve the target set (30+ & 120+ receivables ) in order to ensure maximum bonus allocation.
Maintain SLA on customer contact (number of queries closed per hour and turnaround time
Use the Business Planning Server to stay up to date in terms of portfolio statistics and collection performance as well as for reporting on exceeded credit limits & unapplied cash (on account payments).
Recommend suspensions, re-activations and referrals so as to ensure bad debt exposure is kept to a minimum.
Investigate and resolve incoming customer queries and complaints to ensure customer satisfaction and no outstanding customer issues are left unattended
What's in it for you
Relocation package and assistance from our cool relocation team
Free on-site Doctors, Nurse and Physiotherapy services
Discount on private health Insurance
Subsidised staff restaurant
Sports and Social Club
Training and development programmes
Staff Car Rental and Sales discount
What you'll need
Fluency in French and English essential
Previous Credit Collections or Accounts Receivable experience
Intermediate level in Word and advanced Excel is required
Good level of communication
Good level of analytical skills
Hertz Global has an exciting portfolio of rental car brands – including Hertz, Dollar, Thrifty and Firefly, as well as Donlen. We are one of the largest worldwide airport vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
We want our employees to feel inspired and empowered. Everyone is encouraged to contribute to building an atmosphere where people feel proud of where they work, what they do and how they contribute. Every employee has the chance to spearhead ground-breaking work in a fully collaborative environment, providing them a stimulating and enriching career experience.
Our mission is to be the preferred rental car company and you have the opportunity to help steer this mission. Get in touch today and APPLY NOW
View the video web link which showcases the roles we recruit across Europe
Identification de la réquisition 152132
Nombre de positions 1
Catégorie de réquisition Finance
Division HESC - Financial Centre
Type de Position Regular Full Time