First Data Corporate Relationship Manager in Dublin, Ireland

*Role: *Corporate Relationship Manager

Reporting to: Head of Corporate Relationships

_Role Overview_ This role is responsible for the management of day-to-day Corporate Account relationships within an assigned portfolio. This will include the development and maintenance of a positive service and support environment, which ensures retention and promotes growth within the portfolio. The Corporate Relationship Manager will also be responsible for identifying, managing and securing new sales revenue opportunities within the existing portfolio.

_Role Objectives_ Control and maintain margin in line with business plan for portfolio and conduct all pricing reviews (including pricing of new pieces of business and/or change requests)

To achieve uplift in assigned portfolio as agreed with Manager. Have in place a rolling relationship plan (looking at least 9 months ahead) clearly distinguishing activities by sector / customer Working with the appropriate internal/external stakeholders and providers, relationship plans should include key CRM agenda items - e.g.

· Service reviews · Revenue generating initiatives · Provision of Fraud/PCI advice · Product roll-outs · Customer surveys product launches · Value add partner introduction · Interchange optimisation · Seminars/Other customer education initiatives

Drive a proactive relationship agenda that specifically targets and has a pre-defined associated income target benefit through adding value to the customer e.g. sale of additional products, services (reporting etc.), analysis of customer business and statistics to assist the customer in improving authorisation levels etc.

Manage an effective system of ensuring that there is a clear record of execution and impact against each of the initiatives that make up the relationship plan

Ensure AIBMS has a re-bid strategy through cataloguing re-bids over the next 9 months and assessing what is critical (assigning priority status) to retain the business

Ensure that re-bids coincide with planned communication(s) around product releases and other customer enhancing activities

Ensure that the division of Corporate Account Support is maintained in line with clearly defined SLA’s from internal Corporate Account Specialist (CAS) Team and relevant Helpdesks Ensure that Salesforce tool is optimally utilised in line with business requirements Take ultimate accountability for ensuring that all required customer activity and interaction is comprehensively captured, tracked, monitored and used effectively in developing stronger relationships

Gather and disseminate competitor analysis information appropriately to target potential revenue growth opportunities and opportunities for enhanced sales service delivery

Through consultation with accounts, actively relay structured information to the Commercial Management group to ensure capture of all useful market data to support commercial initiatives__

Establish regular working reviews with Client Delivery/CAS Team to ensure that the most comprehensive service delivery model for the customer is in place & confirm adherence to SLA’s

Ensure that pipeline is maintained and progressed in line with expected standards & business targets

Take full responsibility for driving self development and remaining up to date with all domain knowledge updates and developments/trends/changes in the industry and in each of the sectors within portfolio

_Key Requirements_ * Ideally job holder will have a business related qualification * 3 years’ experience in a Senior Corporate Relationship role preferable * Exhibit exceptional commercial & tangible service delivery focus * Excellence in influencing at all levels of an organisation
* Experience of developing and maintaining effective and revenue generating business relationships * Demonstrable success at driving performance and achieving constant growth towards meeting and exceeding revenue targets would be considered favourably * Experience in operating effective time and schedule planning * Ability to demonstrate service excellence across all levels of the business * Experience in operating effectively within a wider Corporate Sales Team; using all available resources in an effective and timely manner.

_Key Behaviours & Competencies_ * Effective Communication * Presentation Skills * Customer Focus * Influencing Others * Drive For Results/Success * Relationship Management * Analytical Ability * Action Orientation * Time Management/Effectiveness of Planning * Decision Making _Closing date for applications Tuesday 20th February_

Job: *Partner/Complex Product Sales

Title: Corporate Relationship Manager

Location: Ireland-Dublin-Clonskeagh-Dublin - Unit 6, Belfield Offi

Requisition ID: 2207120