Facebook Director of Business Integrity Operations in Dublin, Ireland
Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.
Facebook is seeking a senior individual to design, build and lead our Business Integrity team’s international policy enforcement operations for EMEA, APAC, North America and Latin America. This is a brand new role, which will write the narrative for this department in our regions. This is a hugely impactful and vital position for Facebook as the Business Integrity team protects users and ensures safe connections between users and businesses.
We ensure a high-quality ecosystem for users, advertisers, and businesses to create, share, and promote digital content. We are a data-driven operations team that thinks upstream to create and scale products and solutions. Successful candidates for this team have a bias toward action, enjoy finding patterns amid chaos, make quick decisions, and aren't afraid of being wrong. This person will build a global team that will develop, implement, and refine regional review operations and drive market insights that ensure the ads on our platform are compliant with local laws and adhere to our own community standards. Candidates will be data driven, self-motivated, and flexible to frequent changes. They are expected to think creatively about nebulous issues and are passionate about problem solving. They will have led teams and will be able to demonstrate a sustained ability to hire and develop talent. They will also be able to work successfully across teams and countries. This role is based in Dublin and reports to the Business Integrity Operations Director.
Shape strategy and operations of our regional policy review teams, identify and assess region-by-region risks and opportunities, develop review workflows to minimize and manage risk, to ensure trust and safety on our platforms
Develop and drive operations across multiple teams to enable and maintain quality and compliance in the ecosystem - ensuring timely and thoughtful response, and scalable processes
Develop principles for policy development and enforcement as well as decisions, in partnership with multiple functions in multiple geographies
Use insights gleaned from investigations and other inputs to proactively mitigate risk to advertisers and users, and to inform and improve operations and execution
Interface and consult regularly with cross-functional groups and leaders both internally and externally
Develop domain expertise across Business Integrity, informed by trends in business and technology, including knowledge of current/potential Facebook business models and customer needs
Build and manage a global team with regional domain expertise and agility
Develop, coach, mentor, and ensure high performance without burnout
BA/BS degree in an analytical field (such as Computer Science, Engineering, Mathematics, Statistics, Economics, Finance, or similar)
Significant experience in strategic and operational roles, within the online advertising domain, customer or client operations, trust and safety or related space
Significant management experience, in a role involving policy, strategy or operations related to business integrity, customer or client operations, trust with users, policy enforcement and similar fields
Experience leading cross-functional projects and ability to work with people at all levels both inside and outside of Facebook
Experience working with global teams and customers
Experience managing with ambiguity and principles in a high-pressure environment