First Data Intern - Production Support in Dublin, Ireland

Role Overview

/First Data is looking for an intern to join their Global Infrastructure Operations team to provide technical solutions and support to our business./

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Key Responsibilities

  • Work with End User Computing team to resolve local PC issues
  • Assist Windows Engineering team to ensure servers are functional and compliant. Duties to include scheduled patching, system upgrades and performance monitoring
  • Working with Unix/Linux engineering team to build and maintain systems that are critical to running of our business. Duties to include OS build, patching and tuning, Web server and Middleware administration, assisting Development teams to ensure functionality
  • Assist Database team in ensuring test Database environments are available and reflective of production for QA testing
  • Assist the Technical Project Management team in ensuring Client requirements are delivered on time and on spec
  • Gain hands on practical experience in all of a Global Infrastructure Operations team
  • Leverage the technical talent that exists in First Data to grow specific knowledge
  • Work on project to integrate Dublin office into First Data corporate environment
  • Create documentation that the Global Command Centre will use to monitor production environments
  • Use First Data global tools to automate tasks across different Infrastructure components

Job Requirements

  • Current 3rd year Honour Degree Student of an IT discipline
  • Good high level understanding of any 1 or more Infrastructure components (Windows, Linux or Databases)
  • Experience in automation tools such as Salt, Puppet, Ansible or Chef
  • Desire to learn from technical experts


  • Good technical skills
  • Good troubleshooting skills
  • Strong documentation skils
  • Ability to learn quickly and appetite to learn and deepen technical knowledge
  • Organised
  • Good communication skills (technical and non-technical terms) and good presentation skills
  • Strong customer focus ethos
  • Accuracy / Attention to Detail
  • Ability to work in Matrix Environment and functional teams
  • Efficient management of meetings
  • Prioritise and multi-task

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data’s Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security.

Job: *Business Support

Title: Intern - Production Support

Location: Ireland-Dublin-Clonskeagh-Dublin - Unit 9 Richview Offic

Requisition ID: 2274090