First Data IT Service Delivery Operator in Dublin, Ireland

Role Overview

The Service Delivery Team is responsible for First Data's production processing operations where they process and run the daily, weekly and monthly batch processing cycles for all financial institutions on the OmniPay multi-currency / multi-institutional payment card transaction processing platform.

Key Responsibilities

  • This role will require the individual to provide shift cover including weekends on a rotating basis

  • Monitoring 24 x 7 daily jobs workload schedules 364 days a year

  • Monitoring incoming and outgoing critical file activity to ensure timely processing. Escalate to appropriate party any late, missing or incorrect files until problem has been resolved

  • Process and run the daily, weekly and monthly processing cycles for all institutions

  • Ensuring successful incoming and outgoing file confirmations

  • Implement defined error procedures; escalate to on-call support teams as necessary for any production processing issues

  • Ensure that services are delivered in accordance with service levels agreements and auditing requirements

  • Escalating out of balance issues to appropriate response unit

  • Determining Level 1 problem, analyzing root cause, and escalating to appropriate response unit, as required

  • Being the point of contact for our clients for any issues in relation to the OmniPay platform or our production processing

  • Completing appropriate daily operational checklists & system housekeeping tasks as per operational procedures

  • Interacting with other team members and management to improve efficiency and effectiveness

  • Adhering to and contributing to company processes, practices and procedures

  • Maintain appropriate schedules, logs and statistical analysis

Job Requirements

  • Relevant Third Level Certificate

  • Previous experience of working in a computer operations / service delivery environment

  • Previous experience of working in a payment card acquisition related services role preferable but not essential

  • Experience with workload automation or job schedulers an advantage

  • Knowledge of Microsoft Office and Unix

Competencies

  • The ideal person will be able to demonstrate the following important behaviours:

  • Customer focused, with the ability to identify, empathise with and satisfy customer needs

  • Quality focused with attention to detail

  • Excellent standard of communication skills (English) written and oral

  • Ability to schedule tasks in an effort to manage time and priorities

  • Self motivated with the ability to work on own initiative and as part of a team

  • Ability to work under pressure to tight deadlines, with a drive and commitment to delivery

First Data is a global leader in commerce-enabling technology solutions, serving more than six million business locations and 4,000 financial institutions in 118 countries around the world. Our 23,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 2,300 transactions per second and $1.9 trillion per year. First Data is committed to staying at the forefront of our industry, and we are innovating a wide range of next-generation commerce technology solutions to help our clients better detect fraud, gain insights into consumer spending patterns and build customer loyalty. There are many exciting opportunities for talented individuals who would like to join our team and play a meaningful role in helping us shape the future of global commerce.

First Data’s Product Development, Client Solutions and Technology functions are responsible for innovation and advancement of our technology solutions across all of our client segments, and make a critical contribution to ensuring that First Data retains its position as a leading technology innovator. Our Product Development teams are responsible for end-to-end ownership of the product life cycle. Our Client Solutions teams deliver global solutions and expertise that make commerce possible. Our Technology teams develop a wide range of applications and solutions that enable next-generation commerce and create the infrastructure of the global commerce ecosystem. They also ensure that our data remains secure through their work in cyber-security.

Job: *Operations

Title: IT Service Delivery Operator

Location: Ireland-Dublin-Clonskeagh-Dublin - Unit 9 Richview Offic

Requisition ID: 2297590