SAP IT Technology Consultant Job in Dublin, Ireland

Requisition ID: 181853

Work Area: Information Technology

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.

Tasks and Tools

IT Technology Consultant develops and provides products and services to optimize/automate IT infrastructure services, improve work efficiency and liaises with 3rd level Support. Provides technical assistance and knowledge to DTMS staff. Revises and updates existing programs and provides required documentation. Is able to handle cross-infrastructure topics in order to perform all tasks related to infrastructure integration. Overall monitoring, operating and supporting of all IT systems in Ireland.

Main areas of Expertise

Project Planning, Infrastructure Support, IT Operations administration and knowledge transfer to team members

Job Role:

You will be responsible for assisting the country Team Lead with administration of the IT operations, cost management and infrastructure support. You will be responsible for taking on relevant IT projects and driving them to successful completion. Process improvement and innovation are key requirements of the role that should be exercised at all opportunity’s. Occasionally you will be required to support out of hours’ activities for infrastructure / event projects. Strong focus on proactive and independent working.

Tasks & Responsibilities of this Role:

  • Local IT project management

  • Interest in technology trends

  • Business process improvement for IT and LOB’s

  • Process and product innovation

  • Provide stable IT environment to the local business and acts as an IT entry point for all local topics

  • SLA Adherence

  • Monitor effectiveness of vendor support & escalate issues

  • Supports planning of IT- implementation

  • Knowledge transfer to team members

  • Manage & maintain daily operational requests & support issues

  • Customizing and development of enhancements

  • Operational of current & future IT projects

  • Provide technical documentation

  • Support for system optimization

  • Second and Third level support (Infrastructure Services)

  • Ensure the business continuity of the IT services

  • Global & Local Project roll-outs

  • Adapting and driving projects to improve customer satisfaction.

  • Conduct the project planning activities and manage the execution of projects according to plan

  • Manage and communicate a clear vision of the project’s objectives

  • Adaptability and flexibility to manage deadline pressure, ambiguity and change.

Requirements:

To succeed in these demanding roles, the following are enablers depending on the area:

  • Strong Project management Skills

  • Open minded approach to problems

  • Strong computing skills, oriented towards a particular product or group of products

  • Excellent customer focus and communication skills.

  • Flexible approach to working in teams

  • Understanding of client specific business processes

  • Networking Knowledge

  • Adaptable, customer focused

  • General IT backend technology experience

  • Escalation handling

  • General IT knowledge on different technical areas (backend, frontend, printing, networking, etc.)

  • Has acquired overall process knowledge

  • Fluent English

Additional Roles in Local IT

  • Project Management

  • Management of infrastructure/desk environment

  • Client Engagement

  • Manage and maintain IT Server/Network infrastructure/Desktop environment

  • Management/Operational Task of the Telephony Infrastructure

  • Network security including firewalls, anti-virus, data protection & intrusion prevention

  • Backups/archiving services, disaster recovery planning and testing.

  • Plans, designs, implements and leads installation projects

Certification requirements

  • 5 years’ experience in IT support environment

  • Has broad knowledge of content/products in market/industry/functional area and is able to adapt new changes/practices in the following areas:

  • Soft skill Training

  • Understanding of business process within at least one application responsibly technology area

  • Soft skills ability and has demonstrated this in escalation handling

  • This role offers a great opportunity to develop a career in project management with progression to a leadership role.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).

Successful candidates might be required to undergo a background verification with an external vendor.

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