Citi KYC Controls Manager in Dublin, Ireland

  • Primary Location: Ireland,Leinster,Dublin

  • Education: Bachelor's Degree

  • Job Function: Compliance and Control

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 18011588


About Citi

Citi has had a presence in Ireland since 1965 and was one of the first foreign banks to open an office here. As the No.1 Corporate and Investment bank in Ireland, Citi led all of the major financing for aviation leasing clients in 2016 in Ireland, which is a global aviation leasing hub.

Citibank Europe has been Head Quartered in Dublin since January 2016 and is Citi’s single EU-passported bank, with operations in 21 countries across the EMEA region and is regulated by the European Central Bank with a long-term rating “A” by all three primary Rating Agencies.

The businesses covered by Citibank Europe include Markets and Securities Services, Corporate Banking, Trade and Treasury Solutions, Private Banking and Consumer. As of 2016, Citibank Europe has a net income of US$852 million, over 9,000 employees and more than 60% of these working in the Citi Service Centres.

Department Overview

The ICG KYC Utility is Know Your Customer (KYC) function within the ISG Operation and Technology group is responsible for the preparation, development, due diligence and approval of the KYC Record and supporting appendices in partnership with Relationship Management and Compliance teams.

Team/Position Overview

Core focus is to support the ICG KYC EMEA Operations Support Head and the EMEA Senior management team based in Dublin and satellite offices in Poland, Ukraine, Dubai and Moscow. The successful candidate will play a key role in the efficient running of the unit in relation to Controls and other Operation support functions.

They will be required to demonstrate thought leadership, operational excellence, effective change management, people management and ability to communicate effectively both internally within the BSU as well as the business across EMEA.

Key Responsibilities

Project Management

Provide support and oversight of the day to day operations of the KYC operations team across EMEA.

Development and oversight of Operational Controls across EMEA KYC Operations.

Monitor that activities and service level agreements are executed to the highest professional standard and in line with Citi policies, procedures, and risk and compliance guidelines.

Develop and maintain infrastructure for Business Reviews.

Manage Internal Audits on behalf of Dublin BSU operations.

Manage corrective action plans (ICAPS) on behalf of BSU with no retargets and full IBAM credit.

Develop pro-active risk assessments and predictive risk analytics and KRI/KPIs

Lead the interaction of activities between the KYC Operations and KYC R&C Teams.

Play a key and active role supporting the EMEA KYC Operations leadership team.

Manage Market Data Services and successfully employ same to drive workflow efficiencies.

Manage weekly MIS metrics around controls and also BAU production and costs.

Manage BSU projects / quality initiatives for the BSU across EMEA as they relate to operational activities.

Manage and promote continuous improvement of procedures, processes and standards across the operation to achieve high levels of customer service, cost-effectiveness and maximum efficiency.

Periodically interact with global and regional seniors including but not limited to Global KYC Utility Management, Relationship Management, Compliance / AMLCOs and Product groups.

Perform quality audits on the production teams so as to ensure consistency across the region.

Become fully conversant in all key Compliance and Risk activities as it relates to the BSU.

Become fully conversant with the rollout the Citi KYC system enhancement and managing all impacts on the operational environment including impact assessment, UAT and Training.

Work with the EMEA operations support head on Financials and Headcount relative to our monthly, quarterly and annual budget.

Manage governance and oversight of all Risk and Controls across the BSU (Including MCA).

Management of Business Continuity.

Management of weekly metrics for the various production teams.


Experience and Skills


Experience in control/risk or Compliance (AML/KYC) function (an advantage)

Knowledge of Citi’s internal control frameworks (e.g. MCA, ICAPs) an advantage

Demonstrate ability to Lead and Motivate individuals within a pressurised environment

Experience in banking or finance

Knowledge and experience of the technologies and processes used in Citigroup (or equivalent) would be highly advantageous

Demonstrated experience of optimization in processes (legal/regulatory adherence an advantage)

Knowledge of AML policies and regulatory requirements

Considerable experience of dealing with senior management in a multi-function environment

Ability to take on and self-drive projects at short notice as per business needs


Excellent workflow management skills / experience

Excellent communication skills

Superior planning & organising skills

Innovation and change management implementation

Process re-engineering and improvement

Proficient use of Business Applications (Word, Excel, Access, PowerPoint, Visio, Project)

Project Management Skills

Ability to multi task

Ability to manage up as well as down.

Positive perspective

Solution focused.

What we Offer

The successful candidate will play a central role in the local leadership team, reporting direct to the ISG-ICG EMEA KYC Operations support head.

This is a high visibility role with significant continual interaction with global and regional seniors including but not limited to Global KYC BSU Management, Relationship Management and Business leads.

Detailed KYC product knowledge in one of the largest multinational companies globally

Daily exposure to Senior KYC management (site and regional directors)

Exposure to senior business leaders and EMEA country CCO’s

Managing a portfolio of high profile project populations across the EMEA KYC region: Ireland, Dubai, Russia, Kazakhstan, Ukraine, Warsaw and support Hubs in PUNE.

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

Competitive paid annual leave

A non-contributory pension scheme with strong employer contributions

Life assurance cover

Citi fully covers medical insurance for all employees with generous day to day benefits as well as hospital cover

Wellness program - on site Occupational Health Centre plus a series of informative talks on topical health related subjects

Tax Saver and Bike to Work Schemes

Opportunity to work in a flexible environment where the business can support

At Citi, we pride ourselves on our ability to offer employees a number of lifestyle benefits including an on-site restaurant, coffee dock and shop, a subsidised gym and subsidised social clubs and societies.

Citi boasts a large diversity framework and network which encourages inclusion in the workforce as well as participation in a wide variety of initiatives and events. We also pride ourselves on our engagement with the local community from a Corporate Social Responsibility perspective.

Citi offers employees a competitive benefits package as well as extra additional perks such as corporate discounts and memberships.

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Valuing Diversity:

Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add values to decisions or actions and organisational success.

Citi is an Equal Opportunities Employer