Shred-it Router / Dispatcher in Dublin, Ireland

Do you want to work with experts in the industry in a dynamic work environment? When it comes to document destruction and information security, Shred-it is the industry leader. And there’s a reason we’re at the forefront of the industry: our commitment to security, customer experience and employee success. Whether you are in Sales or Operations you will work in an exciting, interesting high –energy environment that rewards performance and provides plenty of professional growth. Shred-it provides competitive benefits, salary, and training and an entrepreneurial spirit where all of our employees ideas matter.

SUMMARY

Represents the overall interests of the company and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources).

STRATEGIC

The role is responsible primarily for coordinating the transport operations of the Ireland services centre to satisfy the needs of the network and the customer through the efficient use of cost effective methodologies. Maintenance of the service center’s overall traffic schedule with up-to-date information ensuring that there are adequate transport provisions for the service center to meet its business objectives, ensuring physical demand is matched by site capability. Supporting and maintaining a strong Customer Service is key to this role. This role will act as key contact between Sales and Operations.

OPERATIONAL

Administration

  • Prepares and distributes daily work schedules for CSR’s (using ARP systems)

  • Provides Sales support for customer scheduling as required

  • Ensures that Customer Service Representatives are supported early mornings and late afternoons. This may involve shift work.

  • Administration of returned circle checks for filing in accordance with legislation and Shred-it policies

  • Input of all operational reports

  • Review CSR Log Sheets daily and take corrective action as appropriate

  • Administration of CSR Tachographs

  • Support for both sales team and service centre administration

  • Log, monitor and file service centre clock cards

  • Printing of CSR log sheets and Service Orders

  • Ensuring 100% accuracy on the CSR summary reports then reporting discrepancies to CSS/ Operations Manager

  • Maintaining a good working relationship with our valued customers

  • Super-User in Hand Held technologies, troubleshooting all device issues when required

  • Ensuring all CSRs are using the mobile technology to the best of their ability

  • Liaising with Operations Support Analyst on all system issues and requirements

Managing Operations

  • Plans and manages Shred-it auto routing system for clients

  • Keeps overtime to a minimum according to the company targets ensuring the cost-effective deployment of resource

  • Resolves service problems in accordance within set deadlines

  • Managing all incoming collection schedules by entering onto systems and validating the content against collection point criteria whilst identifying any potential issues

  • Route audits of client calls so as to ensure maximum optimization of return on assets and client satisfaction

  • Ensuring Fleet management with regards to availability for daily routing, incoherence with Maintenance provider and Shred-it mechanic

  • Observes ongoing performance of Customer Service Representatives working alongside Operations manager and CSS

  • Liaison with Sales Team with regards to both current and new customer requirements

  • Management of Hand Held process

  • Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner

  • Ensuring all traffic planning activity is undertaken in line with legislative requirements and using all appropriate I.T systems

  • Builds a strong working relationship with Service Centre Operations Manager/CSM/CSS/SE’s/CCE’s/CCA’s

PERSONAL SPECIFICATIONS

General

  • Good principles – good values

  • Positive attitude

  • People oriented – believes people make the difference

  • Good work ethic

  • Flexible

  • Action oriented, with a high attention to detail

  • Self motivated

  • Knowledge of Health and Safety requirements

  • Must have good organizational skills of self and others

  • Effective communication skills

  • Must have excellent IT skills

  • Must have the ability to work under pressure and react quickly to customer requirements

  • Must have excellent customer service skills and a commercial understanding

  • A clear CRB check is required

Experience

  • Routing (ARP) or similar

  • Previous experience within a transport / logistics organization is required

  • Balancing of routes on a day to day basis in a multi drop environment

  • Multiple truck/customer operation over a large geographic area

  • Customer Service Orientation via phone

  • Fleet Maintenance

  • Proficient in Excel And Word

  • Is required to have good geographical knowledge of his/her geographic area of responsibility

  • Must have working knowledge of driver hours regulations

Education

College or University Degree or relevant business experience

Ambitions

  • Results oriented – motivated by success

  • Wants to expand career within a company where there is potential

  • Believes in continuing education and personal development

  • Wants to be the best at what he/she does

WE ARE AN EQUAL OPPORTUNITY EMPLOYER