Tableau Software Senior Desktop Support Engineer in Dublin, Ireland

Senior Desktop Support Engineer

Department: Operations

Location(s): Dublin, Ireland

Tableau Software is a company on a mission. We help people see and understand their data. After a highly successful IPO in 2013, Tableau has become a market-defining company in the business intelligence industry. But don’t take our word for it—read what analysts like BARC and Gartner have to say about us. (Spoiler: You’ll find terms like “Leader” and “#1.”)

Tens of thousands of companies and organizations have chosen Tableau. From the executive suites of Fortune 500 companies to the jungles of Central America, from immunology research labs to high school robotics club meetings, our software can be found anywhere people have data and questions. Additionally, journalists, bloggers, and major media web sites have embraced our free product, Tableau Public, for its ability to help them share data online in the form of interactive visualizations. Check out all of our products at: www.tableau.com/product-tour at http://www.tableausoftware.com/product-tour .

Tableau’s culture is casual and high-energy. We are passionate about our product and our mission and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Tableau offers exceptional professional and financial growth potential.

To learn more about Tableau’s mission, please visit: http://mission.tableau.com at http://mission.tableausoftware.com.

Description

S enior Desktop Support Engineer

Location - Dublin, D4 or London, SE1

As part of our continued growth, we are hiring a Senior Desktop Support Engineer to join our EMEA team, based from either our London, SE1 or Dublin D4 office.

Reporting to our Manager, Regional IT for EMEA, as our Senior Desktop Support Engineer you will analyse, troubleshoot and resolve incidents varying from desktop to infrastructure related issues whilst providing outstanding customer service, being the day-to-day contact point between end-users, management, customers, partners and vendors. In addition to day-to-day duties, our Senior Desktop Support Engineer will have additional responsibilities over more-complex duties and get project based work.

We are ideally looking for someone who has previously working in a fast paced, high growth, technology focussed business where you have gained strong, credible enterprise desktop support experience to a senior level across areas such as Windows 10, Active Directory, Office365, PC Hardware and general networking. In addition, you should have some strong exposure to areas, such as MacOS X, Linux, video conferencing systems, mobile device management and drive encryption. More importantly, we need someone with a positive, customer focussed and ‘happy to roll’ your sleeves up attitude, a flexible approach and an extremely keen to learn manner.

If you have a qualification in ITIL Foundation, Windows 10, Linux Fundamentals and/or JAMF CCT this would be great, as would experience in project management, VIP and/or event support.

What you’ll be doing……

  • Monitor and take ownership of appropriate customer tickets, analyze and take corrective action

  • Answer end-user questions in person and via phone on all company supported applications

  • Conduct remote troubleshooting of computer problems

  • Perform hardware and software installations

  • Serve as liaison between end-users and the technology department to resolve issues

  • Provide IT orientation to new starters

  • Document resolutions for future reference

  • Run local and regional projects to completion

  • Act as escalation for local and regional team members

  • Provide on-the-job training to new department staff members

  • Providing VIP support

  • Ability to travel regularly to other European offices to provide local support

Who you are……

  • A True Team Player. You’re the best at what you do and you know how to work with your colleagues to get their best.

  • Energy and Enthusiasm. You believe in what we’re doing and won’t stop at anything to deliver on your goals.

  • Experienced. Proven experience in an enterprise desktop, or senior desktop support role.

  • Highly Technical. As mentioned in our overview, you have strong technical skills across various technologies & impeccable business acumen.

  • Service Minded. You deliver customer support like you expect to receive it; with excellence.

  • Technically Savvy. You don’t shy away from opportunities to get into technology – and you can learn it quickly.

  • Go-Getter. Willing to go the extra mile with a strong work ethic; self-directed and resourceful.

  • Problem Solver. You love tackling the most difficult of challenges and know how to get to the best solution.

  • Relentlessly High Standards. You’re not satisfied with the status quo. You thrill in your accomplishments but also know it’s about doing and improving.

  • You are a Recruiter! Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring onboard to help us continue to build one of the best companies in the world!

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