eBay Spanish Trust & Safety Teammate in Dublin, Ireland

Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? Want to shape how millions of people buy, sell, connect, and share around the world? If you’re interested in joining a purpose driven community that is dedicated to creating an ambitious and inclusive workplace, join eBay – a company you can be proud to be a part of.

Responsibilities

  • Providing strong Customer Service, understanding our customer needs and acting with the customer in mind

  • Supporting the daily needs of our members on a wide variety of queries, ensuring their resolution and satisfaction

  • Working with members in overcoming challenges they may face in their onsite activity

  • Having a thorough understanding of customer priorities, and identify key improvement areas

  • Providing feedback on emerging issues on the site

  • Ensuring that we are providing the safest and cleanest site possible for the community

  • Independently use all channels to stay informed with regards to department specific knowledge

  • Developing effective working relationships with peers and superiors and maintain open communication with Team Leader and Manager

Requirements

  • Fluency in Spanish and English both spoken and written is essential (other European languages advantageous, either French, Italian, Polish or Dutch)

  • Availability to work one day at the weekend and dayshift and/or evenings

  • Flexible and adaptable with a positive attitude to work

  • Previous customer service experience is an advantage; Phone experience advantageous but not essential

  • Basic Computer Knowledge - experience with all Microsoft Office programs and Internet

  • Strong written (email) communication utilizing proper grammar and punctuation, good typing skills

  • Log information accurately

  • Knowledge of eBay either through your own activity on the site

  • A keen customer focus and desire to resolve customer concerns in a timely manne

  • Ability to learn and adapt to new policies at a very fast pace

  • Proactive and driven by targets

  • Continually display initiative to take on additional responsibilities towards professional growth

  • Works as a team to ensure the eBay site is safe and clean

What we offer?

  • Be a part of a team that helps to shape the shopping experience of the future

  • Future career opportunities with international exposure via eBay Inc.’s network of global locations

  • A supportive environment that allows our employees to thrive and learn

  • European Headquarters based in Blanchardstown, Dublin 15, only 15 minutes from the thriving Dublin City

  • Our benefits ensure you are well taken care of with quality health and wellness programs including free site gym!

  • An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Ireland and Europe 2015

Interested?

From the moment that you join our team we aspire to make your employment experience an outstanding and engaging one. The eBay Inc. family is passionate and proud of our company. It is this vigour and attitude that helps us execute well, every day. If you are enthusiastic and thrive in a collaborative and friendly environment then we invite you to learn more, explore opportunities, and discover a place for you.

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eBay Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talent@ebay.com . We will make every effort to respond to your request for disability assistance as soon as possible.

For more information see:

EEO is the Law Poster

EEO is the Law Poster Supplement

R0024569