Accenture Content Review Associate with fluent Danish in IRELAND, Ireland

Title: Content Review Associate with fluent Danish Location: Ireland-Ireland Job Number: 00578563

Overallpurpose of job

The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies.

Responsibilities:

  • Processand review accounts that have been flagged for review of potentiallysensitive content to ensure there are no violations of policies

  • Validate,investigate and respond to inquiries of an urgent or sensitive naturewithin established guidelines. This includes coordinating with clientsubject matter experts to respond to or support in the response toinquiries and/or escalations which may be generated by include but notlimited to external third parties, Client or Accenture.

  • Understands and perform content reviews underclient supervision for International and Domestic cases following clientprocesses and procedures

  • Complies with all client published policiesand procedures and any legal and regulatory requirements that the companyis obliged to adhere to

  • Assigned and accountable for workablesolutions and processes within specific area of responsibility

  • Escalatesissues to Operations Manager or client Point of Contact as appropriate

  • Demonstratesspeed, agility, critical-thinking, and problem-solving skills in their workand an ability to ramp up quickly

  • Addressesmost non-routine issues

  • Ensuresall work is performed in accordance with SLAs and metrics.

  • Responsiblefor activities assigned by the Operations Manager

Qualifications:

Personal Specification

BasicQualifications:

  • Minimum 1-2 years customer service experience in aprofessional work environment

  • Fluent in Englishand Danish. Language test will be carried out.

PreferredQualifications:

  • Previous legalexperience/studies or Teaching or Marketing or customer service or sales

  • Previous contentreview experience

  • Good knowledge ofinternet and associated technologies

ProfessionalSkill Requirements:

  • Results &detail oriented

  • Strong written andverbal communication skills

  • Can criticallyassess content strictly against client policies

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.

Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.

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