Accenture Content Review Associate with fluent Danish in IRELAND, Ireland
Title: Content Review Associate with fluent Danish Location: Ireland-Ireland Job Number: 00578563
Overallpurpose of job
The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s policies.
Processand review accounts that have been flagged for review of potentiallysensitive content to ensure there are no violations of policies
Validate,investigate and respond to inquiries of an urgent or sensitive naturewithin established guidelines. This includes coordinating with clientsubject matter experts to respond to or support in the response toinquiries and/or escalations which may be generated by include but notlimited to external third parties, Client or Accenture.
Understands and perform content reviews underclient supervision for International and Domestic cases following clientprocesses and procedures
Complies with all client published policiesand procedures and any legal and regulatory requirements that the companyis obliged to adhere to
Assigned and accountable for workablesolutions and processes within specific area of responsibility
Escalatesissues to Operations Manager or client Point of Contact as appropriate
Demonstratesspeed, agility, critical-thinking, and problem-solving skills in their workand an ability to ramp up quickly
Addressesmost non-routine issues
Ensuresall work is performed in accordance with SLAs and metrics.
Responsiblefor activities assigned by the Operations Manager
Minimum 1-2 years customer service experience in aprofessional work environment
Fluent in Englishand Danish. Language test will be carried out.
Previous legalexperience/studies or Teaching or Marketing or customer service or sales
Previous contentreview experience
Good knowledge ofinternet and associated technologies
Results &detail oriented
Strong written andverbal communication skills
Can criticallyassess content strictly against client policies
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us atwww.accenture.com.
Please note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age citizenship, marital, domestic or civil partnership status, sexual orientation or gender identity.
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