Accenture Neon Quality Assurance Specialist in IRELAND, Ireland

Title: Neon Quality Assurance Specialist Location: Ireland-Ireland Job Number: 00563033

Assurance Specialist – Neon

Scope

Accenture is operating a global Digital Customer Marketing Centre of Excellence for a global Fortune 100 technology company. The Customer Marketing Centre of Excellence is responsible for the production, execution and implementations of highly-personalized digital direct marketing campaigns, including the development of campaign lists, personalized HTML emails and landing pages, campaign deployment, post-campaign reporting and premium account implementation services.

Position Description / Responsibilities:

The QA Specialist is tasked with evaluating and ensuring quality delivery of the Neon Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team.

  • Analyze campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team

  • Identify improvement opportunities within the Quality processes

  • Conduct root cause and other data analysis

  • Act as liaison with managers and supervisors to ensure consistent quality measurements

  • Execute ad-hoc quality requests as assigned by the Service Delivery Manager

  • Analyze Customer Satisfaction Survey results & recommend improvement efforts

  • Ensure process maintenance and continuous improvement

  • Provide one to one feedback and continuous improvement sessions to Neon agents

  • Track trending, turn around times, handle times etc

  • Act as Subject Matter Expert (SME) for QA evaluations

  • Contribute to the QA Team’s development and share knowledge within the team

Basic Qualifications

  • BA or equivalent work experience

  • 1 years of work experience in digital marketing

  • Experience working in a quality assessed environment

  • High energy, passion, and a good sense of humour

Preferred Qualifications

  • Ability to identify operational opportunities for improvement

  • Excellent communication and interpersonal skills

  • Strong organizational and administrative skills

  • Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients

  • Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users

  • Communicate comfortably with Accenture management and clients

  • Escalate conflicts in a timely manner to appropriate personnel

  • Be open and flexible to new ideas that may alter team goals.

Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at https://www.accenture.com/ .

Qualifications:


Job: Program, Project & Service Mgmt