Accenture Neon Quality Assurance Specialist in IRELAND, Ireland
Title: Neon Quality Assurance Specialist Location: Ireland-Ireland Job Number: 00563033
Assurance Specialist – Neon
Accenture is operating a global Digital Customer Marketing Centre of Excellence for a global Fortune 100 technology company. The Customer Marketing Centre of Excellence is responsible for the production, execution and implementations of highly-personalized digital direct marketing campaigns, including the development of campaign lists, personalized HTML emails and landing pages, campaign deployment, post-campaign reporting and premium account implementation services.
Position Description / Responsibilities:
The QA Specialist is tasked with evaluating and ensuring quality delivery of the Neon Team. This individual is responsible for executing QA service offerings and participating in projects & initiatives led by the QA team.
Analyze campaign implementations to ensure work is carried out in accordance with performance targets and quality for the team
Identify improvement opportunities within the Quality processes
Conduct root cause and other data analysis
Act as liaison with managers and supervisors to ensure consistent quality measurements
Execute ad-hoc quality requests as assigned by the Service Delivery Manager
Analyze Customer Satisfaction Survey results & recommend improvement efforts
Ensure process maintenance and continuous improvement
Provide one to one feedback and continuous improvement sessions to Neon agents
Track trending, turn around times, handle times etc
Act as Subject Matter Expert (SME) for QA evaluations
Contribute to the QA Team’s development and share knowledge within the team
BA or equivalent work experience
1 years of work experience in digital marketing
Experience working in a quality assessed environment
High energy, passion, and a good sense of humour
Ability to identify operational opportunities for improvement
Excellent communication and interpersonal skills
Strong organizational and administrative skills
Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients
Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users
Communicate comfortably with Accenture management and clients
Escalate conflicts in a timely manner to appropriate personnel
Be open and flexible to new ideas that may alter team goals.
Please also note that Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com at https://www.accenture.com/ .
Job: Program, Project & Service Mgmt