Accenture Polish IT tech support role - Accenture Operations in IRELAND, Ireland

Title: Polish IT tech support role - Accenture Operations Location: Ireland-Ireland Job Number: 00578531

Job Description

Time to join an effective team and develop a distinguished career!

Job Title Technical Web Analyst for a Digital Marketing Platform

Department Services - Business Process Outsourcing (BPO)

Level Analyst / Senior Analyst depending on experience

Location Client Site, Dublin

  • Join Accenture in Ireland and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

  • Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

  • Accenture is operating a global Digital Customer Marketing Centre of Excellence for a global Fortune 100 technology company. The Customer Marketing Centre of Excellence is responsible for the production and execution of highly-personalized digital direct marketing campaigns, including the development of campaign lists, personalized HTML emails and landing pages, campaign deployment and post-campaign reporting.

Role Summary

As a Technical Web Analyst you will work in a client-facing technical service environment supporting the DCM platform.

We support a web-based ad management system used by advertisers and agencies to run, traffic and report on their digital campaigns across websites and mobile devices.

Full training on the platform will be provided on site and you’ll be requested to complete a Certification Exam. You’ll also receive HTML and JavaScript training although some basic knowledge is required for the role.

Main Responsibilities

  • Troubleshoot and resolve technical issues (via email and phone) related to online advertising tools and ad-serving platforms.

  • Build strong and positive relationships with the biggest Marketing Agencies and Direct Clients in the EMEA market.

  • Ensure client’s support tickets are resolved in a fast and professional manner

  • Provide guidance and consultative technical support to clients and Account Managers

  • Be aware of current technical bugs/issues and provide workarounds when possible.

  • Provide product, troubleshooting & workflow guidance and training to new hires

  • Maintain strong QA standards and customer satisfaction.

  • Adhere to SLA’s and KPI’s

Qualifications:

RequiredSkills/Competencies/Experience

  • Experience working in a client-facing technical service environment is anadvantage, preferably supporting web-based products

  • Ability to absorb complex technical concepts and communicate them to anon-technical audience

  • Strong collaboration, leadership, organization and the ability to workwell in teams

  • Demonstrated creative problem-solving approach and strong analyticalskills

  • Strong communication skills

  • Fluent written and spoken English AND a second European language.

Technical Skills

· Basic knowledge of HTML, JavaScript and CSS

Desirable

Data analyticsskills

Prior knowledge of onlineadvertising products/tools

Qualifications

  • Experience working in online advertising operations or relevant studies.

  • Strong written and verbal communication skills, detail-oriented, andstrong time-management and problem-solving abilities

Disclaimer

Please also note thatAccenture is an equal opportunities employer and welcomes applications from allsections of society and does not discriminate on grounds of race, religion orbelief, ethnic or national origin, disability, age, citizenship, marital,domestic or civil partnership status, sexual orientation, or gender identity

Job: Business Process Delivery