Accenture Trust and Safety Agent - French in IRELAND, Ireland

Title: Trust and Safety Agent - French Location: Ireland-Ireland Job Number: 00580501

Trust and Safety Agent

Overall purpose of job

The person will be responsible for reviewing content on the internet to make sure it adheres to the client’s Trust and Safety policies.

Duties and Responsibilities:

  • Process and review accounts that havebeen flagged for review of potentially sensitive content to ensure thereare no violations of policies

  • Leverage user reports corresponding withusers pertaining to reported objects and other sources within the onlinequeue.

  • Validate, investigate and respond toinquiries of an urgent or sensitive nature within established guidelines.

  • Escalates issues to Operations Manager orclient Point of Contact as appropriate

  • Review user accounts daily to determinewhether or not they are spam accounts

  • Complies with all clientpublished policies and procedures and any legal and regulatoryrequirements that the company is obliged to adhere to

  • Assigned and accountable forworkable solutions and processes within specific area of responsibility

  • Demonstrates speed, agility,critical-thinking, and problem-solving skills in their work and an abilityto ramp up quickly

  • Ensure the maintenance of high-qualitysupport and a high degree of professionalism

  • E nsures all work is performedin accordance with SLAs and metrics.


Basic Qualifications :

• Minimum1-2 years experience in a professionalwork environment

• Previouscontent review experience would be an advantage

• Goodknowledge of internet and associated technologies

• Results& detail oriented

• Strongwritten and verbal communication skills

• Cancritically assess content strictly against client policies

• Strongattention to detail and a self-starter

• Teamplayer and independent

• Someonewho goes above and beyond on projects A-Z

Communicatesclearly verbally and via email

• Fluent in English and French

Job: Business Process Delivery