Cerner IT Support / TSA (Fluent Portuguese) in Ireland
IT Support / TSA (Fluent Portuguese)
Cerner’s ambition is a world without medical error. This is what all of us at Cerner strive for. As a Technical Solution Analyst (TSA), in our Application Services team in Dublin, you will play a key role in the troubleshooting and the tasks you perform will help businesses be more efficient and provide a better service.
Application Services is a team dedicated to ensuring the optimal performance of Cerner Millennium applications through 24x7x365 proactive monitoring, management and quick problem resolution. The Application Services team stands ready to provide direct and continuous support for the day-to-day operational management of Cerner applications.
As a Technical Solution Analyst, you will perform solution-related service request investigation, incident resolution, application maintenance and be primarily responsible for providing troubleshooting support needs. In this role you will be required to have significant involvement in client communication, working with the Millennium Support Analysts, and IP Development personnel.
As TSA you will perform troubleshooting investigations reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers. You will communicate effectively verbally and in writing to clients and internal stakeholders, document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work based on severity and urgency balancing client and business needs and you will collaborate among and across teams to ensure issues are addressed by the appropriate individuals
You will also handle multiple complex cases on a daily basis and manage workload to ensure issues are resolved in a timely manner. All this will have to be clearly documented in your investigation steps and you will have the ability to explain investigation to a support analyst and handle technical investigations and escalations following an investigation from a support analyst.
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All employees must be legally authorized to work in the country where the position is located. Work visa sponsorship is not available for this position.
Entry Level/ Junior Professional
Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.
Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.
Bachelor's degree in Computer Information Systems, Computer Science or related field, or equivalent relevant work experience
Fluent in Portuguese and English
Preferred Qualifications :
1 year of experience in Customer service work experience
Experience with SQL, Eclipse, Visual Basic, Java and C+ Expectations:
Ability to work a shift assigned between 7 am to 7 pm and participate in an on-call pager rotation (general work day 8 to 5)
Relocation Assistance Available:
Yes - Domestic/Regional
Job Family Group: